Privacy policy

This Privacy Policy explains how decorkart.ca (the “Site” or “we”) collects, uses, and discloses your personal information when you visit or make a purchase from our Site.

Collecting Personal Information

When you visit our Site, we may collect certain information about:

  • Your device

  • Your interaction with our Site

  • Information necessary to process your purchases

  • Additional details if you contact us for customer support

We refer to any information about an identifiable individual as “Personal Information.” Below is a breakdown of what we collect and why:

1. Device Information

  • Purpose of collection: To load the Site accurately and perform analytics to optimize your experience.

  • Source of collection: Automatically collected using cookies, log files, web beacons, tags, or pixels.

  • Disclosure: Shared with our processor Shopify.

  • Data collected: Browser version, IP address, time zone, cookie information, pages/products viewed, search terms, and interaction data.

2. Order Information

  • Purpose of collection: To fulfill orders, process payments, arrange shipping, provide invoices, confirm orders, communicate with you, screen for potential risk/fraud, and send product/service updates (if opted in).

  • Source of collection: Collected directly from you.

  • Disclosure: Shared with Shopify.

  • Data collected: Name, billing/shipping address, payment details (including credit card numbers), email, and phone number.

3. Customer Support Information

  • Purpose of collection: To assist with orders, resolve issues, and provide customer support.

  • Source of collection: Collected directly from you.

  • Data collected: Name, billing/shipping address, email, and phone number.

Consent

How do we obtain your consent?

When you provide personal information to complete a transaction, verify your card, place an order, arrange delivery, or return a purchase, you consent to us using it for that specific purpose.

For secondary purposes (e.g., marketing), we will either:

  • Ask for your explicit consent, or

  • Provide you with an option to decline.

How can you withdraw consent?

If you change your mind, you may withdraw consent at any time by contacting us at:
📧 info@decorkart.ca

Sharing Personal Information

We may share your Personal Information with service providers to help us provide services and fulfill contracts with you.

Additionally, we may disclose information if required by law, to respond to lawful requests, or to protect our rights.

Behavioral Advertising

We use Personal Information to deliver targeted advertisements and marketing communications we believe may interest you.

Opt-out options:

Using Personal Information

We use your Personal Information for:

  • Offering products for sale

  • Processing payments

  • Shipping and order fulfillment

  • Keeping you updated on new products, services, and offers

Retention of Information

We retain your Personal Information for as long as necessary, unless you request its deletion. For details, see Your Rights below.

Automated Decision-Making

Our processor Shopify uses limited automated decision-making for fraud prevention, such as:

  • Temporary blacklists of IPs after repeated failed transactions

  • Temporary blacklists of credit cards linked to blacklisted IPs

Cookies

Cookies are small data files stored on your device when visiting our Site. They improve your browsing experience by remembering preferences (e.g., login, region).

Types of cookies we use:

  • Functional

  • Performance

  • Advertising

  • Social media/content

Cookie duration:

  • Session cookies: Deleted when browsing ends

  • Persistent cookies: Last until expiration (30 minutes – 2 years)

You can manage or block cookies through your browser settings. Learn more at: www.allaboutcookies.org.

⚠️ Note: Blocking cookies may affect your browsing experience and limit some website features.

Do Not Track

Because there is no industry-wide standard for responding to Do Not Track signals, we currently do not alter our practices when such signals are detected.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect operational, legal, or regulatory changes.

Contact Us

For questions, more details, or complaints regarding our privacy practices, please contact us:

📧 info@decorkart.ca